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Hendrick BMW - Charlotte, NC - #1 in the country


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Center of Excellence (COE)

2010 Winners Announcement

 

Please join BMW in congratulating the 2010 recipients of the prestigious Center of Excellence award for

their strong performance in 2009. This elite group of 21 Centers outperformed their peers in the three core

competencies of operational excellence, outstanding brand representation and the consistent delivery of a

premium customer experience.

 

Congratulations to these Center Operators and their outstanding teams.

 

Dealer Name COE Achievements

Peer Group G (2200 +)

Hendrick BMW 2010, 2009, 2008, 2007, 2006, 2005

Classic BMW 2010

New Century BMW 2010, 2007, 2006, 2003, 2002, 2001

South Motors BMW 2010, 2002, 2001

Global Imports 2010, 2009, 2008, 2007, 2006, 2005, 2004

 

Peer Group F (1350 - 2199)

Kuni BMW 2010, 2009

DeSimone BMW of Mount Laurel 2010, 2000,1994

BMW of Sterling 2010

BMW of Austin 2010, 2009, 2008, 2005, 2004

Reeves Import Motorcars, Inc. 2010, 2008, 2006, 2004,1999,1998,1997,1996,1995

 

Peer Group E (950 - 1349)

Dreyer & Reinbold, Inc. 2010

BMW of San Antonio 2010

Rick Hendrick Imports 2010, 2009

Flemington BMW 2010,1994

 

Peer Group D (600 - 949)

Capital Cities Imported Cars 2010

Flow BMW 2010, 2007, 2006, 2005, 2004, 2003, 2002, 2001

Keeler BMW 2010

 

Peer Group C (350 - 599)

Isringhausen Imports 2010, 2009, 2005, 2004, 2000,1999,1998

Hilton Head BMW 2010

 

Peer Group B (200 - 349)

Sunbelt BMW 2010, 2002, 2001, 2000

 

Peer Group A (0 - 199)

New Motors, Inc. 2010

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That's great, that customer satisfaction rating is hard to come by for some of the more "silver-spoon" customers that I have seen in my days there. Some people expect a little too much and have a hard time with reality so keeping them happy enough to return good C/S numbers says a lot.

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  • 1 month later...

If Hendrick is #1, I'd hate to see who's down the line. Do you guys seriously not sell individual shims for the S54 motor like every other dealer in the country, or did I just deal with someone who didn't know what they were talking about? Shim kit for 600 dollars? Is that serious? I kept looking around for a hidden camera thinking I was on some sort of candid camera tv show.

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  • 8 months later...

Hendrick BMW has always taken care of me and my beast. They are the only shop that has worked on her, after 145,000 miles on the clock, she runs as good as she did when she was new. I do feel they have a great group of employees and I've enjoy working with them. Yes, I do pay a little more, but I know if there is an issue down the road, they will take care of it.

 

This it the first time I've heard of a new location, congratulations.

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The new location has been in the works for almost 3 years now...

 

I think the newest "deadline" is April 2011...

 

The location here on Independence will be getting a major renovation in the next few months as well (maybe, lol)

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